Candidate name:

Role:

Overall qualities to check:

  1. Independent working
  2. Digitally confident
  3. Personable for contact with carers/stakeholders
  4. Accurate in workflow
  5. Ambition to get their teeth into the project and help the organisation succeed
  6. Overall fit with the culture and working environment of Carefree

Conversation template:

  1. Layout the purpose of the call: "To share with candidates of interest to us a bit more about the stage our organisation is at, gauge their fit for the role and learn a bit more about the relevant experience."
  2. Background on Carefree: "We're an award-winning social tech venture that's radically reshaping access to respite for caregivers across the UK. We do this by facilitating a supply of gifted underutilised hotel accommodation and matching it to caregivers referred to us by public sector bodies like local authorities and carer support organisations. Over 2021 we secured 32,000 gifted nights to distribute to carers this year and whoever ends up in this role will be key to our success in that endeavour.
  3. Interview questions: (3mins per question)
    1. To start off, can you tell me a little bit about yourself and your career to date
    2. What attracted you to the role and the organisation?
    3. What does good customer service look like to you?
    4. Do you have any experience of working in an agile environment and with digital software products, such as a CRM system, customer success software, project management tools?
    5. Q specific to role requirements: We’re looking for someone with a really focussed approach to conversion. Given what you know of our organisation so far, what would be top of your list to put in place to increase our booking numbers?
  4. Close: Thank you very much for your time. Following this call, we'll be in touch to let you know if we'd like to take your application forward. If this is the case, we'll be asking you to complete a written exercise and a follow-up interview with the members of the team that will be directly involved in managing this position. We’re keen to recruit quickly so could you give me an idea of what your availability for taking up a position would be?